Shipping

Shipping policy

All orders are processed within 1 to 2 business days (excluding holidays) after receiving your order confirmation email. Potential delays due to a high volume of orders or postal service problems may cause a delay in processing times as well as shipment times. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer $10 flat rate shipping within Calgary and Area. We also offer free shipping on orders over $150. 

We DO NOT deliver to PO boxes.

Local delivery

Free local delivery is available for orders over $150. For orders under $150, we charge $10 for local delivery.

We will contact you via text message with the phone number or email you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at Heist Boutique 430 Na'a Common SW, Calgary AB. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11-7 on Monday - Saturday and 12-5 on Sunday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Heist Boutique is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O Boxes.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please contact us with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us .

PLEASE NOTE:

We reserve the right to cancel and void or refund payment for any order at any time, and for any reason.

If you have any questions regarding shipping please contact us.